Shipping & Returns
At The Rave Cave®, we aim to dispatch orders quickly, deliver reliably, and make support as simple as possible.
If you have a question about a new or existing order that isn’t answered below, please email Hello@The-Rave-Cave.com or use our contact form. We aim to reply to all messages within one working day.
UK Delivery
All UK orders are dispatched within one working day via Royal Mail.
Royal Mail 48
£1.95 - FREE on UK orders over £30
Estimated delivery: 2-4 working days
Royal Mail 24
£2.45
Estimated delivery: 1-3 working days
Royal Mail 24 Recorded
£3.45
Estimated delivery: 1-3 working days
Tracking will be provided by email. A signature may be required on delivery.
Super Fast Special Delivery
£8.95
Estimated delivery: 1-2 working days
Tracking will be provided by email. A signature may be required on delivery.
Please allow extra time during busy periods, product launches, public holidays, and major festival seasons.
Republic of Ireland Delivery
Republic of Ireland Standard
£5.95
Estimated delivery: 3-5 working days
No tracking number provided.
Republic of Ireland Tracked
£9.95
Estimated delivery: 3-5 working days
Tracking will be provided by email. A signature may be required on delivery.
International Delivery
We ship worldwide from the UK. All international orders are dispatched within one working day via airmail.
Some electronic items may have individual shipping rates. Any variations will be shown on the product page or at checkout before payment.
Europe Standard
£6.95
No tracking number provided.
Europe Tracked
£11.95
Tracking will be provided by email. A signature may be required on delivery.
Rest of World Standard
£9.95
No tracking number provided.
Rest of World Tracked
£19.95
Tracking will be provided by email. A signature may be required on delivery.
International Courier
Price on application
Need your order quickly for an event or festival? Email Hello@The-Rave-Cave.com with your delivery address and the items you would like to order, and we’ll provide a custom courier quote where available.
Approximate International Delivery Times
International delivery times vary depending on destination, customs processing, postal delays, and local courier services.
Western Europe
Estimated delivery: 3-8 working days
Includes Austria, Belgium, Denmark, Cyprus, Finland, France, Germany, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, and Switzerland.
Eastern Europe
Estimated delivery: 5-9 working days
Includes Czech Republic, Hungary, Romania, Moldova, Croatia, Lithuania, Latvia, Estonia, Slovenia, Slovakia, Bulgaria, Ukraine, Serbia, Montenegro, Bosnia and Herzegovina, Albania, Kosovo, Macedonia, Greece, and Türkiye.
Outside Europe
Estimated delivery: 7-12 working days
Delivery times may vary depending on location and customs clearance.
Missing Parcels, Damaged Items & Order Issues
We do everything we can to make sure your order reaches you safely and on time. If something doesn’t go to plan, we’ll always do our best to help.
Please email Hello@The-Rave-Cave.com with:
- Your order number
- Your full delivery address
- A clear description of the issue
- Photos or videos, if the item is damaged or incorrect
We aim to reply within one working day.
Missing Parcels
Delivery estimates are guidelines provided by our postal partners. Occasionally, parcels may take longer than expected, especially during busy periods or customs delays.
Before we can resend or replace a missing parcel, we must allow enough time for the courier to investigate or for a lost parcel claim to be submitted.
Lost parcel claim timeframes:
- UK orders: 10 working days
- Europe: 20 working days
- Rest of World: 25 working days
Damaged Goods
If your order arrives damaged or in less than perfect condition, please contact us by email as soon as possible.
Where appropriate, we will arrange a replacement. To help us resolve this quickly, please include clear photos or videos showing the issue.
All incoming and outgoing items are quality checked. We cannot accept liability for damage caused after use unless there is a confirmed manufacturing fault.
Incorrect or Unexpected Items
Mistakes are rare, but if you receive an item you didn’t order, please email us and we’ll resolve it as quickly as possible. Including clear photos of the item will help us sort this faster.
Taxes & Duties
International orders sent outside the UK may be subject to import taxes, customs duties, handling fees, or local charges once they arrive in the destination country.
These charges are set by the destination country and are the responsibility of the customer. The Rave Cave® is unable to calculate, collect, or cover these costs on behalf of international buyers.
Returns Policy
We are happy to refund or exchange most products within 14 days of delivery, provided they are returned in the same condition they were sent.
Customers are responsible for return postage costs unless the item is faulty or incorrect.
To start a return, please email Hello@The-Rave-Cave.com and we’ll guide you through the process.
Further details can be found on our Conditions of Use page.
Need Help?
We’re here to help you get rave-ready with confidence.
For any order, delivery, or returns questions, contact us at Hello@The-Rave-Cave.com or use our contact form.