Flow Grease is a new way to enhance your flow from GloFX. Flow Grease is a lubricant used for your Space Whips’ fiber, or other flow props. This product will prevent tangling of your fibers, which can seriously throw your flow off. Apply one pump in your hand and coat the fibers. It’s just like putting product in your hair! This product is made to be used on your GloFX Space Whip or similar flow products.
Directions for use
1. Apply about a 10 pence sized amount of Flow Grease into your hand. We recommend wearing a rubber glove.
2. Apply the flow grease to your whip’s fiber, starting at the base of the fiber and continuing through to the end of the fibers.
3. Now run your fingers through the fibers, slowly & carefully, as though gently brushing your hair. If you hit a snag, gently split the snag apart using both of your hands. Now you’re ready to whip tangle-free!
Not for personal use.
If you have any questions regarding a new or existing order which haven’t been answered below then please send an email to Hello@The-Rave-Cave.com or use our contact form, we aim to reply to all messages within one working day.
Service update:
All packages dispatched within 1-2 working days.
UK Post
All packages are dispatched within one working day via Royal Mail.
Royal Mail 48 – £1.45 (Free for orders over £30)
Expect delivery within 3-4 working days.
Royal Mail 24 – £1.95
Expect delivery within 1-3 working days.
Royal Mail 24 Recorded – £2.95
Expect delivery within 1-3 working days. A tracking number will be provided by email, someone will need to be available at the postal address to sign for the delivery.
Super Fast Special Delivery – £8.95
Expect delivery within 1-2 working days. A tracking number will be provided by email, someone will need to be available at the postal address to sign for the delivery.
Republic of Ireland
Republic of Ireland Standard - £4.95
No tracking number provided. Expect delivery within 3-4 working days.
Republic of Ireland Tracked - £9.95
No tracking number provided. Expect delivery within 3-4 working days.
A tracking number will be provided via email, someone will need to be available at the postal address to sign for the delivery.
Postage charges may vary slightly for electronic goods sent overseas. Any variations will be clearly stated on the product page.
International Post
All packages are dispatched within one working day via airmail, please see approximate delivery times and prices for specific countries below. Some heavier electronic items have individual shipping rates not listed before, proceed to checkout to receive a final quote.
Europe - International Standard – £6.45
No tracking number provided.
Europe - International Tracked – £11.45
A tracking number will be provided via email, someone will need to be available at the postal address to sign for the delivery.
Rest of world - International Standard – £9.45
No tracking number provided.
Rest of world - International Tracked – £19.45
A tracking number will be provided via email, someone will need to be available at the postal address to sign for the delivery.
International Courier – £POA
Please contact us via email if you require a rush international shipment, prices and delivery times will be quoted on a per order basis. It is helpful for us if you include your delivery address and the details of what you might like to purchase in your first email so that we can assist you as quickly as possible.
Postage charges may vary slightly for electronic goods sent overseas. Any variations will be clearly stated on the product page.
Approximate international delivery times
Please be aware of any UK bank holidays which might delay your order where we will be unable to send parcels until our post offices re-open.
Europe W - Delivery Time: Approximately 3-6 working days
Although we do our best to consistently offer an outstanding customer experience, as is life we understand that sometimes things don’t always go to plan. Whether it is a problem with a missing parcel, damaged in transit goods or if you have received something you weren’t expecting, please be rest assured that we will do everything possible to fix any issue.
If there is a problem with your order the best way to contact us is by sending an email to Hello@The-Rave-Cave.com. It is helpful for us if you include the order number found on your confirmation email, your postal address as it should be written and attach any pictures where appropriate. We aim to reply to all messages within one working day.
Missing Parcels
Please be aware that all delivery times quoted are a guideline as set out by our postage provider and on the rare occasion a parcel may take a little longer than stated to arrive. As per our terms of service, it is our policy to only re-send a parcel after we have submitted a lost parcel claim. For UK orders we must wait 10 working days to make a lost parcel claim, for European order we must wait 20 days and for any counties outside of Europe we must wait 25 days.
Damaged Goods
If an item arrives to you in any condition which is less than perfect and you report it to us via email straight away then we will replace the item. Please be aware that all incoming and outgoing goods are quality checked and we will not accept liability for items which have been damaged after being used unless it was due to a proven manufacturer fault.
Unexpected Items
The Rave Cave receives hundreds of orders every month, although 99.9% of items are sent out correctly, one or two have been known to slip through the net every so often (We are only human after all!). If you have received something that you haven’t ordered then please send us an email to let us know and we’ll sort out the issue straight away.
Taxes & Duties
When a package is delivered internationally (Outside of the UK), it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges may be due once the package arrives in the destination country and may require paying before delivery. Unfortunately The Rave Cave has no way of calculating or covering these costs on behalf of an international buyer. The buyer is responsible for paying additional local import costs such as duties, taxes, and customs clearance fees which may be billed via the buyers local courier or government.
Returns Policy
We are happy to exchange or refund any products within 14 days of delivery so long as they arrive back to us in the condition that they were sent. We ask any customer returning unwanted items to pay for the postage costs. If you would like to send an item back to us then please send an email to Hello@The-Rave-Cave.com, we will be happy to walk you through the returns procedure. Further details on our returns policy can be found on our conditions of use page.
We aim to offer the best customer service experience possible here at The Rave Cave so please don’t hesitate to contact us if you have a problem.
